FAQ

Products

  • Questions on specific products contact the following offices M-F 8:00 AM – 5:00 PM CT
    • Accident Reports – Highway Safety Office at 402-479-4645
    • Maps – Communications Office at 402-479-4308
    • Plans/Proposals/Publications – Contracts Office at 402-479-4525

General

  • How do I print a receipt?
    • You may print the order confirmation screen after you have placed your order.  In addition, a confirmation email will be sent to the email address you have listed on your order and a copy of your receipt will be included with your order.

Order

  • I have submitted my order, but now I want to cancel.  How do I do that?
    • Call the NDOT Help Desk immediately if you wish to cancel an order at 402-479-4644.  Our ability to cancel will be based on the status of your order at that time.  If your order has already been processed, a refund will not be able to be issued.

 

  • Can I change my order after I have submitted it?
    • Orders cannot be changed after submittal.  If you would like to add additional products, you will need to create a new order.  If you have made an error on the order and wish to cancel, please see the cancel Q&A.

 

  • Can I return an item and receive a refund?
    • After an order has been processed, a refund will not be issued.

 

  • The items I received do not match the items I ordered.  What do I do?
    • Please call NDOT Help Desk at 402-479-4644.

 

  • I received a portion of my order, but there are items missing.  What do I do?
    • At times, some items are shipped separately from the rest of your order in an effort to get your products to you as quickly as possible.  Please review the order details on your shipment confirmation email to ensure that all items have shipped.

Shipping

  • Can I use a PO Box delivery address when placing my order?
    • Our primary shipping method is via UPS which will not deliver to P.O. Boxes.  For this reason, a physical address is required for delivery.

 

  • What shipping options will be available to me for my order?
    • UPS Ground, UPS 2nd Day Air Early AM, UPS Next Day Air Early AM and Pickup.  UPS options depend on delivery address.  If ordering Accident Reports only the options are Electronic Delivery, US Mail, or Pickup.

 

  • I have a FedEx account number or UPS account number that I would like to use to ship my order.  How can I do that?
    • At this time, we are unable to accept private FedEx or UPS account numbers for shipment.

 

  • How do I track my order?
    • When your item has shipped, you will receive a shipping confirmation email which provides a UPS tracking number for all items in the shipment.  Please go to www.ups.com and use the track option.  If your order was to be picked up at NDOT, you will receive an email when your order is available.

 

  • What happens if my tracking number shows that my order has been delivered, but I haven’t received it?
    • After your package has left NDOT, the shipping company and customer must communicate to ensure delivery or to resolve issues.

Pickup

  • Where do I pick up my order when it is ready?
    • Your order can be picked up at
      • Department of Transportation
      • Front Reception Desk
      • 1500 Nebraska Highway 2
      • Lincoln, Nebraska 68502

 

  • How do I know when my order is ready to be picked up?
    • You will receive an email notification when your order is ready to be picked up.

Payment

  • What payment methods can I use to pay for my order?
    • Your order will be processed through PayPal.  PayPal offers many payment options including credit card (Visa, MasterCard, Discover and American Express), electronic check, PayPal account and more.  Cash and paper check will be accepted as payment only at NDOT Headquarters and District Offices.

 

  • If I am buying a product from Department of Transportation, why am I being sent to PayPal?
    • We use PayPal as our secure method to process payments.

 

  • How do I set up a PayPal account?

 

  • I have been charged twice for a NDOT Storefront purchase on my credit card.  How do I get this resolved?
    • Please call NDOT Help Desk at 402-479-4644.

 

  • I have an erroneous charge on my credit card for a NDOT Storefront purchase.  How do I get this resolved?
    • Please call NDOT Help Desk at 402-479-4644.

 

  • I have a charge on my credit card for a NDOT Storefront purchase.  I don’t know what it is for.  How do I get this resolved?
    • Please call NDOT Help Desk at 402-479-4644.

 

  • Is there a fee for using NDOT Storefront? 
    • No, we do not charge a credit card convenience fee.

 

  • I am a tax exempt customer, what do I do?
    • First register an account in Storefront.  Then before placing an order please fill out tax exempt form 13.  You can find this form on the Department of Revenue website:
      http://www.revenue.ne.gov/tax/current/f_13.pdf

      Mail the form to:
      Department of Transportation
      Attention: Controller Division
      1500 Nebraska Highway 2
      P.O. Box 94759
      Lincoln, Ne 68509

      Once the form has been received your Storefront Account will be set to tax exempt and you will be notified.  Then you can place an order on Storefront and it will be tax exempt.  Any questions please call NDOT Help Desk at 402-479-4644.

Account

  • I need to update my customer account.  How do I do that?
    • You will need to login and select the User Profile button.  You will then have the option to edit your profile.

 

  • I forgot my password.  What do I do?
    • You may use the Retrieve Password option in the login screen.  You will be asked to provide your Username and an email will be sent to you with your password.

 

  • I forgot my username.  What do I do?
    • Please call NDOT Help Desk at 402-479-4644.

Construction Vendors

  • Will I automatically be placed on the planholders list when I submit my order?
    • You will have an option in the checkout process to be included on the planholders list.  If you are on the planholders list for one project in your order, you will be placed on the list for ALL projects in your order.